FAQ

Frequently Asked Questions

What is SkiResort Card?

SkiResort Card is a bonus programme offering its members a number of benefits, including discounts on
ski passes.

CAN I BUY SKI PASSES WITHOUT A CHIP CARD?

You don't need a chip card to buy a ski pass. You can pick your SkiresortCard with all purchased ski
passes after concluding your purchase in one of our ten pick-up points called 'sKiosk' in the SkiResort.

WHY DO I NEED A CHIP CARD?

A chip card is required to go through a turnstile at the lifts and slopes.

CAN I BUY SINGLE TICKETS ONLINE?

Single tickets can be bought for cable cars in Janské Lázně (to Hnědý vrch), Zahrádky in Pec pod
Sněžkou, and Portášky in Velká Úpa.
A single ticket cannot be uploaded to the chip card, instead an electronic ticket will be included in the
details of your order.

LOST OR FORGOTTEN CARD?

Please have your order number ready and find the nearest manned checkout or customer support office.
A duplicate will be issued.

HOW TO PAIR A CHIP CARD WITH MY ACCOUNT

In your account find 'Family members accounts' and add the card number to each family member to
register . The chip card number will be added automatically.
When you collect your ordered ski pass in the ticket machine sKiosk, the card number will be
automatically added to your account.

HOW TO BUY SKI PASSES FOR THE WHOLE FAMILY

In your shopping cart add the number of ski passes you need. Next add the name of the person who will
be using the pass. You need to enter the whole name and the date of birth. Finally complete the order
and you're ready to go.

WHERE IS THE CARD REGISTRATION NUMBER?

This number is only on the SkiResortCard right under the bar code.

MORE DETAILS ABOUT SKIRESORTCARD?

More information about the SkiResort Card e-shop is available at:
skiresortcard@skiresort.cz
telephone: +420 734 153 153
 

WHAT IS 1+1 PACKAGE?

1+1 is a bargain package for one Adult or Senior and one Small child born in 2018 and later. This
package includes two ski passes for two individual holders.

CAN I BUY 1+1 WITH ONE CHIP CARD?

1+1 package doesn't allow to combine one purchase with a chip card and the other one without it. In this
case you have to order the package without a chip card and in your order remove (delete) the chip card
you already own.

ARE BENEFITS CARDS ACCEPTED?

SkiResort checkouts accept Benefit+ card (with VISA chip); other types (e.g. Sodexo Flexi pass and
others) are not accepted. However, Benefit+ cards are NOT accepted in the e-shop or the ticket machine
sKiosk.
 

CAN I ADD NIGHT SKIING TO MY DAY PASS?

Yes, you can add night skiing to your 1-4-day ski pass.

FORGOTTEN PASSWORD

We'll send a new password via e-mail. The new password must be confirmed in the sent e-mail.

DEPOSITS - 50 CZK BACK

If you own a card purchased before Nov. 1, 2022, you can return it at any main checkout in exchange for
50 CZK. Newer SkiResort cards are non-refundable but can be reused for future purchases.

I CANNOT FIND MY CARD, HOW TO SHOP?

Log in to your account at skiresortcard.cz. In the family members setting delete the card you don't have
anymore. Collect your ski pass in an sKiosk.

IS IT POSSIBLE TO BUY FOR SOMEONE ELSE?

Yes, if you're a registered customer, you simply add another member to your family in the tab Family
members accounts.

CAN I GET A REFUND IF I DON'T COME?

If you cannot come due to illness, we will refund your money back to your account upon presentation of a
medical report. The claim form is available here.

HOW FAR IN ADVANCE DO I NEED TO BUY A SKI PASS?

Online purchases can be made 15 minutes before skiing.

IS IT POSSIBLE TO CHANGE THE DATE OF A PURCHASED SKI PASS?

Unfortunately no.

HOW DOES A MULTI-DAY SKI PASS WORK?

A multi-day ski pass is only valid for consecutive days.

CAN I APPLY A DISCOUNT TO THE GUEST CARD (KARTA KRAJINY POD SNĚŽKOU)?

A discount can be applied only at a manned checkout. A valid Guest card (Karta krajiny pod
Sněžkou)grants a 20 % discount on night skiing.

CAN I APPLY A DISCOUNT TO INNOGY CARD?

A discount to Innogy card Czech can only be applied at a manned checkout (not online).
A 20 % discount is calculated from the current valid price of an adult one-day resort-wide ski pass in
SkiResort ČERNÁ HORA – PEC at a manned checkout.
Innogy card Czech can be applied only to one person and one ski pass daily up to 10 times in winter season
2023/24.

SCHOOL GROUPS - CAN I CHANGE THE NUMBER OF PARTICIPANTS BEFORE THE BEGINNING OF THE TRAINING?

The number of participants can be adjusted directly at a manned checkout upon receipt of the order. The
full amount will then be refunded to your school account.