Complaints

The web form below is only for resolving complaints related to online skipass purchase and refunds of online skipasses for reasons stated in the Terms and Conditions. Other complaints should be submitted either in person at the complaints departments in Janské Lázně and Pec pod Sněžkou, or in written form sent to skiresort@skiresort.cz. Early notification is a quick way to resolve your complaint, so please do not hesitate to contact our Customer Support at +420 840 888 229.

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SkiResort INFOLINE
+420 840 888 229 (8:00–16:30) or skiresort@skiresort.cz (nonstop)